Order-to-cash (O2C) automation refers to the digitization and optimization of the entire sales process, from receipt of a customer order to receipt of payment for goods or services.
Typical stages of the order-to-cash process include: order receipt, order fulfillment, invoicing, payment reconciliation with outstanding invoices, and collections management.
O2C automation aims to streamline these steps by implementing technology-driven solutions and an automated workflow.
Main features
Electronic order entry and processing:
Automated order routing and allocation based on pre-defined rules and criteria
Integration with inventory management systems to ensure accurate and efficient order fulfillment
E-invoicing capabilities, including automated invoice generation and delivery
Workflow automation for collections management, including reminders and escalation processes
Typical benefits
Streamline the sales fulfillment process: improve efficiency
Reduce in-process human error
Accelerate cash flow
Improved customer satisfaction
Revenue cycle visibility and control