Software maintenance and support services privided by Trimlogic encompass a range of activities aimed at ensuring the optimal functioning and performing of IT systems.
Trimlogic is based on the assumption that only a dedicated support team can ensure a high level of supporting service.
This team is a dedicated part of Trimlogic’s project organization, is self-sufficient in terms of competence, and only uses the competencies of development teams in exceptional situations.
Trimlogic support team depending on SLA agreement is able to provide first to third line support in 24/7/365. In the case of system maintenance contracts, we provide authorization and transition services.
These services typically include
Bug Fixes and Updates
Technical Support based on SLAs
Software Upgrades
Performance Monitoring and Optimization
Security Updates and Compliance
Documentation and Knowledge Sharing
License Management
Training and Education
